Privacy Policy

Last updated: July 31, 2026

This website is operated by Nexus Verde B.V., trading as Symbiosis Music (“we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, purchase tickets through our partners, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Nexus Verde B.V.
Trading as Symbiosis Music
Stationsweg 3
4191 KK Geldermalsen
The Netherlands

Privacy contact: privacy@symbiosismusic.earth

2. Personal Data We Collect

Depending on how you interact with us, we may collect or receive the following categories of personal data:

Name
Email address
Ticket and order information
Event attendance information
IP address
Browser and device information
Website usage information
Cookie identifiers
Marketing and advertising interaction data

Payment information is processed securely by our third-party ticketing provider. We do not store your full payment card details.

3. How We Collect Your Data

We collect personal data when you:

Visit our website.
Purchase tickets through our ticketing partner.
Contact us.
Subscribe to newsletters or promotional communications.
Interact with our advertisements or social media.
Accept cookies on our website.

Some information is provided directly by you, while other information is collected automatically through cookies and similar technologies.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

Event Services
Processing ticket purchases.
Delivering tickets and order confirmations.
Providing customer support.
Sending important event information and updates.
Marketing

We may use your personal data to:

Send newsletters and promotional emails.
Inform you about upcoming events.
Share special offers and announcements.
Personalize our communications.

Where required by law, we will obtain your consent before sending marketing communications. You can unsubscribe at any time.

Advertising

We use cookies and similar technologies to:

Display relevant advertisements.
Measure advertising performance.
Create audiences for advertising campaigns.
Improve the effectiveness of our marketing.
Analytics

We analyze how visitors use our website and systems to:

Understand visitor behavior.
Improve website performance.
Optimize user experience.
Identify technical issues.
Improve our services.

5. Cookies

Our website uses cookies and similar technologies for:

Essential website functionality.
Website analytics.
Marketing.
Advertising.
Performance measurement.

Where required by applicable law, we will ask for your consent before placing non-essential cookies.

6. Third-Party Services

We work with trusted third-party providers to operate our website and services.

These currently include:

Weeztix – ticket sales and ticket delivery.
Google Analytics – website analytics and performance measurement.
Meta Pixel – advertising, conversion tracking, and remarketing.

These providers may process personal data on our behalf or act as independent data controllers in accordance with their own privacy policies.

We may also work with hosting providers, email service providers, and other technical partners where necessary to operate our services.

7. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data based on one or more of the following legal grounds:

Performance of a contract.
Compliance with legal obligations.
Legitimate interests.
Your consent, where required.

8. Sharing Your Information

We may share your personal data with:

Weeztix.
Google Analytics.
Meta.
Website hosting providers.
IT service providers.
Government authorities where legally required.

We do not sell your personal data.

9. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the use of Standard Contractual Clauses where appropriate.

10. Data Retention

We retain your personal data only for as long as necessary to:

Provide our services.
Manage events.
Comply with legal, accounting, and tax obligations.
Resolve disputes.
Enforce our agreements.

When personal data is no longer required, it will be securely deleted or anonymized.

11. Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

12. Children’s Privacy

Our services are not directed toward children unless specifically stated. We do not knowingly collect personal data from children without the consent required under applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

14. Contact

If you have any questions regarding this Privacy Policy or our processing of personal data, please contact: